Valunation News Articles
ISO Accreditation
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Our annual audit for our ISO 9001:2015 assessment recently took please and we are delighted with the outcome, which demonstrates our continued commitment to meet the needs of our customers in both service and quality. Our certification through assessor DNV GL (UKAS Management Systems) is valid from Feb 2021 until Feb 2024 and is for the delivery of panel management, valuations, surveys and associated reporting for residential properties.
The wellbeing and success of surveyors is key theme at annual conference
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Valunation brought together its UK wide team of more than 80 surveyors for its annual conference to kick start the New Year with a commitment to excellence. The firm experienced significant growth in 2016, with a 28% increase in surveyor numbers, and one of the aims of the conference was to build on this growth.
The conference had two key themes; the first paid attention to achieving success through a commitment to excellence and rejecting mediocrity. It also highlighted what Valunation will do to support every surveyor and help them to achieve their maximum potential.
The second key focus was the health and wellbeing of all Valunation surveyors. An innovation for this year’s conference included eight round tables and, as well as presentations covering operations, communications and reporting, there was a session on taking care of mental health. The health and wellbeing of the home-based surveying team has been an important focus for Valunation over the past year and has received very positive feedback from surveyors about how measures such as cluster meetings have been a huge success.
Reinforcing Valunation’s concern for the wellbeing of its surveyors, the company welcomed Davina Goodchild, CEO of Lionheart, who gave the opening address. Lionheart is the benevolent fund for past and present members of the Royal Institution of Chartered Surveyors and their families.
Davina gave delegates an insight into the services available to them as RICS members. The feedback from attendees was incredibly positive both to the Valunation team and to Davina who said: “I thoroughly enjoyed the opportunity to meet and speak to so many of your surveyors. Such a positive response… I was smiling all day!”
The varied programme also included technical presentations on building defects and damp, as well as a contribution from a top five lender offering their perspective of current market conditions.
In addition, surveyors were provided with an update on Valunation’s Academy, which launched in 2016, and is managed by Chris Ellis who joined the business to establish a professional development proposition. The company welcomed to the conference the first cohort of AssocRICS qualified surveyors who joined last year, attracted by Valunation’s offering of a first class training and mentoring programme from which to springboard to full fee earning potential.
Alison Beech, managing director of Valunation says, “We significantly increased our surveyor numbers in 2016 and, with our determined growth plans for 2017, this year will be even bigger and better. We know our home-based surveyors relish the opportunity to not only build their CPD in a professional and inspiring way but to also spend time with their colleagues from across the UK. This is just one of the things we do to support our surveyors throughout the year.”
Kent surveyor David Humphrey says, “I thought it was an excellent event, not only for the obvious opportunity to network and socialise but I learnt a lot too, so the CPD allowance is perfectly justifiable”.
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For further information please contact:
Name: Debbie Staveley, bClear Communications
Telephone: 0771 896 8434 (m) or 01275 542511 (d)
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it.
Notes to Editors:
Valunation is the residential surveying divisionof Spicerhaart Group, one of the UK’s largest independent and privately owned estate agency and residential letting groups with over 200 branches.
Valunation is an RICS regulated firm and is represented in a number of industry groups and forums.
Valunation has achieved the ISO 9001:2008 quality standard and is currently working towards the ISO 9001: 2015 standard.
Customer Feedback
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The surveyor was very kind and helpful when I spoke to him about this report. He explained issues very thoroughly and in layman terms. Thank you! - Mr A. March 2016
We were very impressed by the service. Your surveyor dealt with our enquiries efficiently and promptly. Thank you for putting our minds at rest. Thank you for an excellent service. – Rev. B, March 2016.
Prompt report presented in an easy to read professional manner. - Mr S. April 2016
The additional money spent on the HomeBuyer Report was invaluable because of Jeff’s input for which we are very grateful and we would have no hesitation in recommending Valunation to any lender. - Mr D, April 2016.
Survey and report was completed quickly, we were contacted for an update. Very happy with the service. – Ms W and Mr G. April 2016.
The service was fantastic! Very clear and understandable. The surveyor was so helpful and explained everything really clearly. Will definitely recommend! – Ms L, May 2016
I could not thank the team enough. Both prompt and professional service allowing all my queries to be de3alt with and laid to rest my concerns. Will definitely use Valunation in the future and recommend to friends and colleagues. – Mr M, May 2016
Excellent communication and value for money. Surveyor was very knowledgeable and provided me with very valuable information. - Mr & Mrs S, May 2016.
As a first-time buyer the surveyor answered my questions and gave detailed explanations in order for me to understand the survey. This help was much appreciated! – Ms H, May 2016
You run a good show! – Mr F, May 2016
Very pleasant surveyor – helpful to us and our ‘sellers’. Very happy with the survey, thank you. – Mr & Mrs N, June 2016
Punctual, polite and business-like. – Mr D, June 2016
Thank you for your dedicated work. Hope to use you all again. Thank you. – Mr A, June 2016
The surveyor was excellent in everything he did. We were very impressed by his service. – Mr S, June 2016
Chris Ellis joins Valunation
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Press release 27th June 2016
Valunation Chartered Surveyors, a part of the Spicerhaart Group, has recruited Chris Ellis as its new professional development manager, starting today. Chris has over 25 years’ experience in the residential valuation and survey sector and joins from e.surv where he was head of technical and regulatory compliance.
Chris will be responsible for ensuring that the professional competence of Valunation surveyors continues to develop, to reflect the increasing demands required of the residential surveyor and valuer.
Simon Davies, technical director of Valunation says "Chris has a breadth of experience in both corporate and private practice businesses and his knowledge and expertise will serve to further strengthen our senior management team."
“It is clear Chris shares our views on risk management and the emphasis we give to the quality and not the quantity we deliver. We are really looking forward to working with him.”
Chris Ellis says “I am pleased to be joining Valunation at this exciting time. The people at Valunation continue to enhance the reputation of their business, and I am looking forward to working with Simon and the rest of the team to focus on providing a quality training environment for their surveyors.”
ENDS
For further information please contact:
Name: Debbie Staveley, bClear Communications
Telephone: 0771 896 8434 (m) or 01275 542511 (d)
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it.
Notes to Editors:
Valunation is the residential surveying divisionof Spicerhaart Group, one of the UK’s largest independent and privately owned estate agency and residential letting groups with over 200 branches.
Valunation is an RICS regulated firm and is represented in a number of industry groups and forums.
Valunation has achieved the ISO 9001:2008 quality standard and is currently working towards the ISO 9001: 2015 standard.
